Effective Date: 08-15-24

Introduction Welcome to Truster LLC (“Truster”, “we”, “us”, or “our”). We provide a secure platform via our mobile app, designed to facilitate customer-to-customer (C2C) transactions with confidence and security. This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of the Truster platform.

Article 1: Information We Collect

1.1 Personal Identification Information

a. Account Registration Data: When you register for an account on the Truster platform (“Platform”), you are required to provide certain personal identification information which may include, but is not limited to, your full legal name, current email address, telephone number, physical address, SSN social security numbers and financial information such as credit card numbers and bank account details necessary for processing transactions on the Platform. 

b. Verification Data: To ensure the integrity and security of our services, we conduct identity verification checks. You may be required to provide official government-issued documentation, such as a driver’s license, passport, or national identity card, which facilitates us in confirming your identity.

1.2 Communications with Truster

a. User Communications: Any communications made with Truster, whether through email, telephone, written, or oral means, are logged and stored. This includes inquiries, feedback, requests for support, or any other communication initiated by you. This information may include the content of the communication as well as relevant metadata, such as the date and time of the communication.

1.3 Transaction Data

a. Transaction Details:

Every transaction facilitated through the Platform is recorded. This data includes but is not limited to, the geographic location of the transaction, total amount charged, transaction date and time, images of the items sold, the description of the item, the shipping address, and other pertinent details that capture the specifics of each transaction.

b. Purpose of Collection: This information is collected to provide a comprehensive record of all activities for both operational management and audit purposes, to enhance the functionality and security of our services, and to comply with legal and regulatory obligations.

Article 2: How We Use Your Information

2.1 Service Provision, Enhancement, and Development

a. Operational Use: The information collected by Truster LLC (“Truster”) is used to facilitate and optimize the operation of our platform, which includes processing transactions, performing identity verification checks, and ensuring the functionality of our services.

b. Service Improvement: We continuously analyze the performance and usability of our platform to identify areas for improvement and development. The collected information helps us to enhance the user experience, increase efficiency, and introduce new features or services.

c. Development: Data-driven insights gathered from user interactions with our platform are utilized to guide the development of new technologies and methodologies to better serve our user base.

2.2 Security and Trust

a. Fraud Detection and Prevention: We implement systems and processes for the early detection and prevention of fraudulent activities on our platform. This involves analyzing transaction data and user behavior patterns to identify potential fraud.

b. Investigations and Risk Assessments: In situations where suspicious activities are detected, Truster conducts thorough investigations and risk assessments. This includes verifying the information provided by users to confirm authenticity and prevent misuse of our services.

c. Enforcement of Terms and Conditions: To maintain a secure and operable environment, Truster enforces compliance with our terms and conditions rigorously. This includes taking appropriate actions against users by banner user who violate our policies. 

2.3 Marketing and Advertising

a. Personalization of Marketing Efforts: Truster uses user information, including but not limited to personal preferences and usage history, to tailor marketing and advertising campaigns effectively. This personalization helps in delivering relevant promotions and offers to individual users.

b. Engagement and Retention: Through targeted advertising and personalized promotional messages, we aim to enhance user engagement and retention. Our marketing strategies are designed to communicate the most relevant information to our users regarding ongoing or
upcoming campaigns and services.

c. Measurement and Improvement: The effectiveness of our advertising and marketing campaigns is continually measured and analyzed. This information is used to refine our marketing strategies and improve the overall effectiveness of our outreach efforts. 

Article 3: Sharing & Disclosure

3.1 With User Consent

a. Voluntary Disclosure: Information may be shared with third parties when you provide explicit consent, or when you direct us to share the information. Consent is given either through the direct interaction with the services provided by Truster LLC (“Truster”) or as outlined in specific scenarios where consent is requested. 

3.2 Service Providers

a. Engagement of Third Parties: Truster engages various third-party service providers to facilitate the delivery of our services. These providers perform tasks such as payment processing, data management, identity verification, marketing assistance, information technology support, and other services.

b. Geographic Location of Providers: All our service providers are in the United States, and your information will be processed in compliance with the relevant data protection regulations. 

3.3 Compliance and Safety

a. Legal Compliance: Truster may disclose your personal information to courts, law enforcement, or governmental authorities, or other authorized third parties if such action is deemed necessary for compliance with legal obligations, to respond to claims or legal process, to protect the rights, property or safety of Truster, our users, or the public.
b. Extent of Disclosure: The disclosure will be limited to the extent necessary to fulfill legal obligations or in the vital interest of user safety or urgent public interest. 

Article 4: Your Rights

4.1 Access and Control

a. Account Management: Users have the right to access, review, and manage their information through their account settings provided on the Truster platform.

b. Rectification: Users can rectify or correct their inaccurate or incomplete information through their account settings or by contacting our support.

4.2 Data Access and Portability

a. Right to Access: Depending on the jurisdiction, you may have the right to request copies of your personal information held by us.

b. Data Portability: You have the right to receive your personal information in a structured, commonly used and machine-readable format and, if technically feasible, to have it transmitted to another controller without hindrance. 

4.3 Data Retention and Erasure

a. Retention Policy: Personal information is retained as long as necessary to fulfill the purposes outlined in this Privacy Policy and for legal and audit purposes.

b. Right to Erasure: You have the right to request the deletion or removal of your personal information when there is no compelling reason for its continued processing. 

Article 5: Security

5.1 Commitment to Security Truster LLC (“Truster”) recognizes the importance of protecting the personal information of our users. We commit to implementing robust security measures to safeguard this information against unauthorized access, alteration, disclosure, or destruction. 

5.2 Security Measures

a. Administrative Measures: Truster employs strict administrative protocols, including internal reviews of our data collection, storage, processing practices, and security measures. We also ensure that our employees are trained on the importance of privacy and how to handle and secure user data properly.

b. Technical Measures: Our technical security measures include the use of encryption, firewalls, and secure socket layer technology. We regularly update and test our technology infrastructure to enhance security and ensure that our systems are secure against emerging threats.

c. Physical Security: The physical components of our information systems are protected against potential breaches by implementing controlled access and monitoring facilities. Access to sensitive data is restricted to authorized personnel only, based on their role and necessity to access the information. 

5.3 Data Breach Procedures In the unlikely event of a data breach, Truster will promptly notify affected individuals in accordance with applicable laws. We will provide timely information regarding the nature of the breach, the data involved, the likely consequences, and the measures being taken to address the breach.

5.4 User Participation in Security Users are encouraged to contribute to the platform’s security by maintaining the confidentiality of their account credentials and using strong, unique passwords. Users should also be vigilant in monitoring their account activities and report any suspicious activities or security breaches to Truster immediately. 

Article 6: Changes to This Privacy Policy

6.1 Policy Amendments Truster reserves the right to amend or update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors.

6.2 Notification Procedures

a. Notice of Changes: When we make significant changes to this Privacy Policy, we will post the updated policy on our platform with a new “Last Updated” date. We may also provide direct notification to users through email or other direct communication methods. 

b. Transparency: The updated version of the Privacy Policy will be made available on the Truster platform, ensuring transparency and easy access for all users.

6.3 User Responsibilities Users are responsible for regularly reviewing this Privacy Policy. Continued use of the Truster platform after any changes signifies acceptance of those changes. If users do not agree to the updated policy, they should cease using the Truster platform. 

6.4 Historical Versions Previous versions of this Privacy Policy will be archived and accessible to users for review. This allows users to understand how their personal information is used over time and the evolution of our privacy practices. 

Article 7: Contact Us

7.1 Communication Channels

a. Electronic Communication: Users with questions, concerns, or complaints regarding this Privacy Policy or the handling of personal information by Truster LLC (“Truster”) are encouraged to contact us via email at [email protected] . This email address is monitored regularly by our dedicated privacy team who are committed to addressing your concerns in a timely and efficient manner.

b. Postal Communication: Alternatively, users may contact us via traditional mail. Correspondence should be addressed to the following postal address: [Truster LLC, Privacy Team, [Postal Address]]. This method is recommended for formal complaints or legal notices related to privacy practices. 

7.2 Assistance and Inquiries

a. Nature of Inquiries: Please specify the nature of your inquiry or complaint when you contact us. Providing detailed information will assist us in providing an accurate and prompt response.

b. Response Time: Truster aims to acknowledge receipt of your inquiries or complaints within 3 business days. We strive to resolve any issues as expeditiously as possible, typically within 5 business days of confirming all necessary details. 

7.3 Escalation Procedures

a. Unresolved Issues: If you are not satisfied with the response received, you may escalate your concern to our senior privacy officer at [email protected] Please include all previous correspondence related to your inquiry or complaint to facilitate a comprehensive review. 

b. Legal Escalation: For issues that require legal attention or are related to breaches of your privacy rights under applicable law, you may direct your correspondence to our legal department. We will provide the necessary contact details upon request. 

7.4 Feedback and Suggestions

a. Improving Practices: Truster welcomes feedback on our privacy practices. If you have suggestions on how we can improve, please feel free to share these with us through any of the aforementioned communication channels.

b. User Engagement: We value user engagement and consider it essential for the continuous improvement of our privacy measures and overall service delivery. 

7.5 Additional Resources

a. Privacy Resource Center: For general information about privacy practices, your rights as a user, and how to manage your privacy, visit our Privacy Resource Center on the Truster platform truster apps.com/private policy

b. Educational Material: We provide various resources and guides to educate our users about privacy best practices and how to protect personal information online.